(Table of Contents)
Performance Appraisal Made Easy
Managing Employee Performance
Managing Performance Promotes Productivity
Perspectives on the Changing Workforce
Supervisors Must Address "People"
Issues
Prevalence of Performance Appraisals
Purpose of Performance
Appraisals
Benefits of Performance Appraisals
Importance of
Management Commitment
Defining Your Policy
Interpreting Your Policy
Explain Appraisals to New Employees
Defining Employee
Responsibilities
Employee Orientation Is a Good Place to Start
The
Job Description
Using Job Descriptions
Preparing Job Descriptions
Sample Job Description
Keep Job Descriptions Current
Case
Example: "Who's On First?"
Setting Performance Objectives
Importance of Objective Measurement
Why Define
Objectives?
Benefits of Performance Objectives
Defining Performance
Objectives
Measurement Period
Performance Standards
Getting
Employee Commitment
Sample Performance Objectives
Performance Records
Changing Conditions
Case Example: "Movin' On Up"
Getting Ready
New Employee Orientation
Daily Performance Feedback
Addressing Misconduct
On-time Appraisals
Preparing the
Performance Appraisal
Checklist: Examples of Work Records Used in
Performance Ratings
Understand Your Firm's Policy
Tips to Evaluate
Performance
Case Example: "Repairing the Damage of Poor Service"
Frankly Speaking
Make Performance Appraisals Meaningful
Twenty Tips
for Productive Performance Discussions
Employee Signature
Employee
Self-Ratings
Career Planning
Case Example: "Communication Firm Fails
to Communicate on Performance"
Money Matters
Pay for Performance
Is Pay a Motivator?
Separating Pay and Performance Discussions
Checklist: Tips for Discussion
Pay
There's No Raise This Year
Case Example: "Penny Wise and Pound
Foolish"
A Bad Apple in the Bunch
Confronting Poor Performance
Dealing with Misconduct
Dealing with Performance Problems
Develop a Performance Plan
Get
a Second Opinion
Probationary Period
Document Corrective Actions
Case Example: "Customer Reject Prompts Performance Plan"
Performance Appraisals and the Law
Performance Appraisals Subject to Labor Laws
Prevent Discrimination
Understanding Employment-At-Will
Constructive
Discharge
Reasonable Accommodation of Disabilities
Performance
Appraisals and Unions
Case Illustrations
Checklist: Legal Performance
Appraisals
Improving Your Performance Appraisals
Room for Improvement
Typical Appraisal Errors and
Solutions
Revitalizing a Stale Performance Appraisal Program
Case
Example: "Controlling Inflation"
Self Audit Your Performance
Appraisals
Checklist for Managers & Supervisors
Sample Performance Appraisal Policy
Performance Rating Definitions
Performance Ratings Guidelines
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