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(Table of Contents)

Importance of Good Performance
What is Performance Appraisal?
Why Are Performance Appraisals Done?
Serving the Customer
How the Customer Measures Our Performance
Working Together
Performance Appraisal in Quality Improvement Programs
Performance Appraisal in Pay for Performance Programs
Performance Appraisal in Employee Communications
What are the Benefits of Performance Appraisals?
How Are Performance Appraisals Administered?
The Performance Appraisal Process
Understanding Company Policy
What Is the Role of Your Supervisor in Performance Appraisal?
How Is a Performance Appraisal Different From a Pay Review?
What Does an Employer Look For in Good Job Performance?
Important Job Performance Factors
Make Your Boss Look Good
Self - Audit Checklist to Measure Your Job Performance
How is Your Performance Rated?
The Need to Clarify Job Responsibilities
What is a Job Description?
Writing a Job Description
Importance of Objective Measurement
Why Define Performance Objectives?
How Are Performance Objectives Defined?
Defining Clear Objectives
Getting Agreement on Job Objectives
Sample Performance Objectives
Keeping Performance Records
What Happens in a Performance Appraisal Discussion?
The Performance Appraisal Discussion
Why Does the Supervisor Ask You to Sign the Appraisal Form?
Handling Group or Committee Performance Appraisals
What if You Are Asked to Do a Self-Rating ?
How to Look Good for Your Own Appraisal
Correcting Poor Performance
Dealing with Misconduct
Dealing with Performance Problems
How Can Performance Appraisal Improve Performance?
What Is a Performance Improvement Plan?
Substance Abuse and Poor Performance
Can Poor Performance Lead to Discharge?
Money Matters
Is Pay a Motivator?
How Is Pay Determined?
How Company Success Is Necessary for Pay Increases
"There's No Raise This Year"
Shouldn't You Keep Up with the "Cost of Living?"
Should You Ask for a Raise?
Separating Pay and Performance Discussions
Action Plan for Good Performance
Performance Improvement Worksheet
Sample Form with Entries